18

Lexmark Supposedly Supports Linux

I wanted to get a Lexmark Prestige Pro805 printer to work under Linux, due to bad drivers from Lexmark and no driver support in Debian/Unstable I’ve given up and advised the people who purchased it to return it for a refund. I recommend that Lexmark not be considered when purchasing a printer for use with Linux.

The box advertises the URL http://www.lexmark.com.au/prestige for downloading Linux drivers. The driver file is named lexmark-inkjet-09-driver-1.5-1.i386_ts.deb.sh.tar.gz which makes anyone expect a tar.gz archive of a shell archive of a Debian package. But that’s not what it is at all, in Lexmark-land deb is not the file name extension for a Debian package, but just a random bit of text to identify a file that is somewhat related to Debian, the fact that the “Linux driver for Ubuntu/Debian Package Manager based distros” doesn’t use the string ubu in it’s name is something that would lead a typical Linux user to believe that deb means a Debian package. Similarly the file named lexmark-inkjet-09-driver-1.5-1.i386_ts.rpm.sh.tar.gz and described as “Linux driver for RedHat Package Manager based distros” is not actually an RPM package or inherently for RPM based distros, it’s just a shar archive that is built and tested for some unspecified version of some Red Hat distribution (RHEL? Fedora? SUSE?).

Now when I execute lexmark-inkjet-09-driver-1.5-1.i386_ts.deb.sh on an AMD64 version of Linux it opens an X11 window, prompts for the root password, and then fails because an i386 Debian package that it somehow built couldn’t be installed. When I ran the shar archive with the options “--noexec --keep” and examined the files it contained it has a few AMD64 executables – so obviously the software they used to create the installer has some support for AMD64 but they just decided not to use it. It seems that the only way to buy an i386 system nowadays is to buy an embedded system or a NetBook, all Desktops, laptops, and servers run the AMD64 architecture, as most people do a Linux install that matches the full capabilities of their system (IE running AMD64 software on an AMD64 CPU) that means most systems sold in the last few years can’t be used with a new Lexmark printer without an unreasonable amount of work. Sure it is possible to setup a chroot environment or KVM virtual machine for running printer drivers, but I don’t really want to do that – and a significant portion of the potential customers don’t have the skill needed to do so.

While technically their claims about having Linux driver support are correct (they support some distributions of Linux on i386), the majority of new systems won’t work with it unless someone who has good skills spends some time and effort on it. Probably the majority of Linux Desktop and server systems that are in use today use AMD64 and are run by people who don’t know how to setup a chroot so therefore for most real installations it’s not supported. Even for i386 systems installation is unlikely to be trouble-free, when they support RPM based distributions (without identifying which of the many wildly different RPM systems they tested on) and Debian (without mentioning a version number) it seems that the incidence of people running a distribution that is supported is going to be quite low.

Lexmark uses the Linux logo to claim compatibility

Based on this experience I am not inclined to trust Lexmark in future, I will not trust any future claims of Linux support that they may make. The above picture of the Lexmark box shows Tux (the Linux logo), it doesn’t mean support out of the box as you would hope, but instead means support for old systems with some effort.

6

CPL Still Sucks

I previously described my experience with Computers and Parts Land (CPL) [1] who gave me a product that didn’t do what I wanted (because they thought that they knew better than me) and then gave me attitude when I returned it.

As it’s almost a year since that incident I had to buy something else from them to use the credit note as I decided that it’s not worth making a Trade Practices Act (TPA) [2] issue out of it. Thanks Tim for the suggestion though.

Firstly I went to their new store that is advertised on their web site. The people at the new store refused to honor the credit note (they probably hoped that I would just let it go and give them an extra $60 in profit). Claiming that I need to take a credit note back to the store it came from is bogus.

Anyway I went back to the original store and bought a new 1.5TB SATA hard drive which seems to work well enough. The service was really slow, I was the only customer in the store and there were several employees not doing much but it still took them ages to print a receipt and give me the hard drive.

It will be the last CPL purchase I ever make. In the unlikely situation that there is ever any new gear that is only sold by CPL then I will wait a year and buy it on ebay.

It would be good if someone started working as a TPA complainant. They would take donations from dis-satisfied customers who want to pay for an investigation of a shonky company (I’d pay $10 for an investigation of CPL). When enough donations were collected they would buy some stuff and make a video of every interaction with the employees and then launch a private legal action under the TPA if they do anything wrong. The TPA complainant would get to keep everything that they buy, any excess donation money after proving the case, and any money offered by the company to settle law suits. While it’s not a good use of my time and money to go after CPL directly it would be good to give some money to someone who would then see them dealt with properly.

5

Debian/Testing and KDE4

I’ve just upgraded my Thinkpad (which I use for most of my work) to Debian/testing with KDE4.

Improvements

Kde 3.5 (from Debian/Lenny) didn’t properly display the applets in a vertical task bar. I want a vertical task bar because my screen resolution is 1680*1050 and I find that a less rectangular screen workspace is best for my usage patterns.

In my previous post about my Thinkpad T61 I described how the sound controls weren’t working [1]. These problems were fixed as part of the upgrade, KDE just does the right thing. Now when I press the buttons to increase or decrease the volume the ALSA settings are changed and a small window is briefly displayed in the center of the screen to show the new volume.

Sounds are now made when I plug or unplug the power cable, this was configured in KDE 3.5 but just didn’t work.

Problems

If I have a maximised Konqueror window and I use the middle mouse button to open a link in a new window then the new window will also be maximised. Previously when I did that the new window was not maximised. What sometimes happens is that I want to open several links from a web page in different windows, so if I can open them in non-maximised windows then I can click the title-bar or the bottom status-bar of the parent window to get it in the foreground again. Probably an ideal solution to this use-case would be to configure the middle mouse button to open a new window in the background or minimised.

I can’t figure out how to implement accelerator keys for window controls. In particular I like to use ALT-F9 to minimise a window (CUA89 standard). The upgrade from KDE 3.5 to KDE 4 lost this and I can’t get it back.

I want to have an icon on my panel to launch a Konqueror session. I don’t want a large amount of space taken up for a launcher for several different Konqueror options, I just want a regular Konqueror for web browsing available at a single click. There didn’t seem to be an option for this. KDE 3.5 has an option in the add widgets to toolbar dialogue to add icons for applications. I have just discovered that in KDE 4 the only way to do this is to go through the menu structure and then click the secondary mouse button. Having two ways to do something is often a good thing, particularly when the other way is the way that was most obvious in the previous version!

It was annoying that the font choices for my Konsole session were lost on the KDE 4 upgrade, it’s not a complex setting. Also the option to resize a Konsole session to a common size (such as 80*25) seems to have been lost.

I had to spend at least 30 minutes configuring kmail to get it to display mail in much the same manner as it used to. You have to use the “Select View Appearance (Theme)” icon off at the right of the “Search” box and select “Classic” and then go to “Select Aggregation Mode” (immediately to the left) to select “Flat Date View“. I’m happy for KDE 4 to default to new exciting things when run the first time, but when upgrading from KDE 3.5 it should try to act like KDE 3.5.

I decided to use Kopete for Jabber just to preempt the GNOME people adding Mono support to Pidgin. I had to install the libqca2-plugin-ossl and qca-tls packages to enable SSL connection, missing either of those gives you an incomprehensible error condition that even strace doesn’t clarify much. Given that it’s generally agreed that sending passwords unencrypted over the Internet is a bad idea and that it’s a configuration option in Jabber servers to reject non-SSL connections it seems to me that the Kopoete package should depend on the packages that are needed for SSL support. Failing that it would be good to have Kopete offer big visible warnings when you don’t have them.

I use the KDE 2 theme and the right side of the title bar of each window is a strange dappled pattern. Not sure why and I have more important problems to fix.

Parts of KDE crash too often. I’ll start filing bug reports soon.

The management of the Desktop folder has changed. In previous versions of KDE the directory ~/Desktop had it’s contents displayed in iconic form on the root window. Now by default it doesn’t do that. It is possible to change it, but this is one of those things where the default in the case of an upgrade should be to act like previous versions. The way to enable the previous functionality is to go to the desktop settings (click the secondary mouse button on the background, select “Desktop Settings” and then under “Desktop Activity” change the “Type:” to the value “Folder View” and then specify the directory below.

The facility to have different background colors or pictures for each of the virtual desktops seems to have been removed – either that or the KDE configuration system doesn’t have enough functionality to let me discover how to configure it.

When the panel that I have on the left of the screen crashes everything that was next to the panel gets dragged to the left, this includes extending the width of maximised windows. Then when the panel starts again (which if lucky happens automatically) it pushes things back and if icons had been moved left it just obscures them.

When using Konqueror to browse a directory full of pictures it doesn’t generate thumbnail icons. When I middle-click on an icon for a picture it is opened with Konqueror not the image viewer that was used in KDE 3.5. The image viewer from KDE 3.5 had less options and therefore more screen space was used for the picture. Also the Konqueror window that is opened for this has a navigator panel at the left which I can’t permanently remove.

When I use Konqueror my common action is to perform a Google search and then use the middle button to open a search result in a new window. Most of my Google searches return pages that have more than one screen-full of data so shortly after opening a window with a search result I press PgDn to see the next page. That press of PgDn for some reason takes me back to the Google search. It seems that when a web page is opened in a new window the keyboard focus will be in the URL entry field, and pressing PgDn in that field takes you to the previous web page. This combination is really annoying for me.

Conclusion

Getting the sound working correctly is a great feature! Lots of little things are fancier and generally the upgrade is a benefit. The lack of thumbnails when displaying a folder of JPG files is really annoying though.

The time taken to configure things is also annoying, I support four relatives who are just users so that probably means at least an hour of configuration work and training for each one so KDE 4 is going to cost me at least half a day because of this.

28

Bose vs Bauhn/Aldi Noise Canceling Headphones

Me wearing Bauhn HeadphonesInside the case of Bauhn Noise Canceling Headphones showing the cable and connectorsOutside of the cases of Bauhn and Bose Headphones

Overview

The German supermarket chain Aldi has been running in Australia for 8 years now [1]. Their standard practice for a long time has been to offer regular special deals on a few items of consumer electronics every week, my chocolate fridge is one thing I bought from Aldi [2].

Today Aldi have started selling Noise Canceling Headphones [3]. These headphones are badged by Bauhn – but that name is apparently applied to random products from cheap manufacturers, it may be an Aldi name that is applied to stuff that they sell. The headphones cost $69AU which is really cheap. But the deal will probably end in less than a week when stock runs out.

Noise canceling headphones can be used in server rooms and other noisy environments. Every company that has a server room should buy a few sets. One of the features of noise-canceling is that it works best on low frequencies and on regular sounds – it specifically doesn’t block human voice well. In some noisy environments it will be easier to hear people talk if you wear such headphones!

Noise canceling headphones are also very useful to people who are on the autism spectrum and other people who get more annoyed by noise pollution than average people. I have been wearing my Bose headphones on public transport and when walking around in the city, this not only stops traffic noise but it also helps to avoid people thinking that I want to talk to them.

Features

The first picture shows me wearing the Bauhn NC headphones, it’s from the right to show the controls for the built-in MP3 player. I have not yet tested the MP3 functionality. It appears that as the controls are one power button, buttons for next/previous track, and for controlling the volume. This is fairly poor for MP3 functionality, ideally you would want to have a display to see a list of tracks, maybe have directories to store files, etc. I guess this could be a convenient feature on occasion, but you wouldn’t buy the headphones for the MP3 functionality.
The next two pictures show a comparison of the Bauhn headset with the Bose QC-15 headset that I bought last year [4].

The cases of the Bauhn and Bose devices are almost exactly the same size and of a very similar shape, the Bose case is tapered and indented and also has a finer weave on the cloth covering – it looks much nicer. Both devices come with an adapter for an airline socket and with a detachable cable. They also both have pouches attached to the inside of the case with velcro. But the Bauhn headphones come with an adapter for the 6.5mm TRS connector which could be convenient if you want to plug them in to a larger amplifier, the basic connector is 3.5mm in both cases. The Bauhn device uses a standard TRS connector at the headphone end while the Bose QC-15 use a special connector that matches the shape of the headset and which has a TRRS plug (to cater for the high/low volume switch), so it seems that a damaged Bauhn cable could be replaced cheaply while a replacement Bose cable would have to be purchased from Bose (presumably at great expense and delay). The Bauhn case also has a velcro attached pocket for storing business cards (or maybe a name tag or something).

The supplied cable for the Bauhn is described as being 5 feet long – which isn’t quite long enough to reach a tower PC that is sitting on the floor. The Bose has a cable that is about a foot longer (maybe 6 feet total), but due to the non-standard connector you can’t replace it. I presume that I could easily buy a 4 meter cable for the Bauhn headphones, but I could of course buy an extension cable to use with the Bose.

Bose advertise the QC-15 headphones as having 35 hours of battery life from a single AAA battery. Aldi advertise the Bauhn headset as having 5 hours of battery life when NC is turned on – and they use two AAA batteries. It’s widely regarded that rechargeable batteries don’t last as long as the batteries used for estimating the battery life (which presumably are the most expensive long-life batteries available). I’ve found a single rechargeable AAA battery to last well over 5 hours in my Bose headphones, so it seems that battery life is considerably worse for the Bauhn device.

One feature of the Bauhn device is that it can be used without any batteries for playing external music. The Bose headphones can’t be used at all without a battery. So while the Bauhn will use the batteries faster it will at least be usable when the batteries run out. But if you are buying headphones for the purpose of avoiding noise then the Bose headphones are simply better.

Comfort

The Bose headphones have significantly deeper ear wells than the Bauhn – about 23mm vs 18mm. If your ears stick out more than 18mm (as mine apparently do) then this is a good reason for choosing Bose.

The Bose headphones are a tighter fit, the spring that pushes the ear-pieces together is stronger. But they have better padding so this doesn’t cause me any discomfort. Also the Bose headphones have better passive noise reduction due to having a more snug fit around the ears. I’ve worn my Bose headphones on a flight from the US to Australia with hardly a break and they were quite comfortable – I would never want to do that with the Bauhn headphones.

Noise Reduction

I tested the Bose and Bauhn products against three noise scenarios, external music, an air-conditioner, and a car engine.

The Bose headphones made good reductions of the noise from the external music (Numb by Linkin Park) and the air-conditioner. The Bauhn headphones did little to stop Linkin Park and was not very effective against the air-conditioner noise. I think that this is largely due to the lack of passive noise reduction, the air-conditioner in question makes little vibration noise and the sound of rushing air is generally immune to active noise cancellation. Both headphones were very effective when in a car with the engine idling. The engine noise of vehicles seems to fall in an ideal frequency range for active cancellation.

Music Quality

When listening to Youtube music played on my Thinkpad I could not notice any quality difference between the two sets of headphones. I did notice that the Bose headphones seemed to have a greater response in the higher frequency range, but that doesn’t necessarily mean that one set is better than the other. Maybe if I was listening to FLAC0 encoded music that I had personally ripped from a CD then I would notice a difference. But for most people the Bauhn music quality should be good enough.

Design Quality

The Bose product is solidly designed, while the Bauhn product appears cheap in every way. Opening the battery compartment on the Bauhn headphones is difficult and if you do it wrong you could easily break the lid off, I expect that every set of Bauhn headphones that is used by children will be broken in a small amount of time – but it should still be fully functional with a broken lid. The matt finish of the Bose headphones should hide minor scratches much better than the shiny Bauhn headphones. The Bauhn headphones also have lower quality plastic parts, it appears that the molds used were designed cheaply and without adequate care to prevent marking the final product.

The design flaws that affect usage of the Bauhn product are the shallow ear wells, the poor fit of the cushions around the ears (which is probably mostly due to a weak spring pressing the ear cups to the wearer’s head), and the battery compartment lid which is difficult to open and appears prone to breakage. The other flaws are all cosmetic.

I wonder whether the Bauhn product was made by one of the big name manufacturers who deliberately reduced the quality to avoid competing with their more expensive products. It seems that the major flaws could have been corrected at design time with almost no increase in manufacturing costs.

Recommendations

If you can afford the Bose® QuietComfort® 15 Acoustic Noise Cancelling® Headphones then they are really worth the extra expense, I have no regrets at all about spending about $320US (including tax) on my Bose QC-15. The Bauhn product is good for when you want something cheap, for example a set to be used in a server room, or for the use of children. I bought a Bauhn headset for a friend who is a pilot, he spent $1,100 on a noise-canceling headset for his plane but had never got around to buying one for recreational use – I expect that he will allow his children to use his new Bauhn headphones, if they get broken it’s only a $69 expense.

The second cheapest NC headphones I’ve seen on offer in Australia is Harvey Norman selling Phillips HN-110 Noise Canceling Headphones for $100AU [5].

Amazon sells Philips HN 110 Folding Noise-Canceling Headphones for $50US but doesn’t seem to ship them outside the US (at least not to Australia).

JB Hifi also has some NC headphones on sale in Australia [6], but they are more expensive at $219 for AKG and $319 for Sennheiser. Also the models they sell are on-ear which means that they will inherently have very little passive noise reduction – and will also annoy anyone who doesn’t like having their ears squashed.

If I was buying NC headphones for my own use and didn’t want to spend $300US then I would either buy the Philips HN 110 Folding Noise-Canceling Headphones from Amazon and get a friend in the US to post them to me or I would buy them from Harvey Norman.

But the Bauhn product is good if you want cheap headphones to stop engine noise and give reasonable quality when playing music.

9

Thinkpad T61

picture of my new Thinkpad T61

I’ve now had my new Thinkpad T61 [1] for almost a month. The letters on the keyboard are not even starting to wear off which is unusual, either this Thinkpad is built with harder plastic than the older ones or I’m typing more softly.

Memory

The first thing I did after receiving it was to arrange a RAM upgrade. It shipped with two 1GB DDR2 666MHz PC2-5300 SODIMM modules and as I want to run KVM I obviously need a lot more than that. The Intel Chipset page on Wikipedia is one of the resources that documents the Intel GM965 chipset as supporting up to 8G of RAM. Getting 4G in two 2G modules seemed like a bad idea as that would limit future expansion options and also result in two spare modules. So I decided to get a 4G module for a total of 5G of RAM. I’ve updated my RAM speed page with the test results of this system [2], I get 2,823MB/s with a matched pair of DIMMs and 2,023MB/s with a single DIMM. But strangely with a pair of unmatched DIMMs Memtest86+ reported 2,823MB/s – I wonder whether the first 2G of address space is interleaved for best performance and the last 3G runs at 2,023MB/s. In any case I think that losing 29% of the maximum RAM speed would be an acceptable trade-off for saving some money and I can always buy another 4G DIMM later. I had to order a DDR2-800MHz PC2-6400 module because they are cheaper than the PC2-5300 modules and my Thinkpad works equally well with either speed. I have used the spare 1G SODIMM in my EeePC701 which takes the same RAM – presumably because the EeePC designers found PC2-5300 modules to be cheaper than slower modules (I think that the 701 was at the time it was released the slowest PC compatible system that was selling in quantity). The EeePC gets only 798MB/s out of the same memory. My document about Memtest86+ results has these results and more [2].

I noticed that if I run Memtest86+ booted from a USB flash device then inserting or removing a USB device can cause memory errors, but if I boot memtest86+ from a CD it seems to work correctly. So it seems that Memtest86+ doesn’t disable some aspect of USB hardware, this might be considered a bug – or it might just be a “don’t do that” issue.

Misc

To get the hardware virtualisation working (needed to load the kvm_intel kernel module) I had to enable it in the BIOS and then do a hard reset (power off). Telling the BIOS to save and reboot was not adequate. This would be a BIOS bug, it knew that I had changed the virtualisation setting so it should have either triggered a hard reset or instructed me to do so.

The default configuration of Debian/Lenny results in sound not working, I had to run alsaconf as suggested on the Debian Etch on Thinkpad T61 howto [3] which solved it.

Generally I’m happy with this system, the screen resolution is 1680*1050 which has 20% more pixels than the 1400*1050 screen on my Thinkpad T41p, it’s a lot faster for CPU operations and should be a lot faster for video when I get the drivers sorted out (currently it’s a lot slower), and I have virtualisation working again. But when you buy a system that’s much like the last one but 6 years newer you expect it to be better.

Generally the amount of effort involved in the process of buying a new system, upgrading the RAM to the desired specs, installing Linux and tweaking all the options is enough to make me want to wait at least another 6 years before buying another. Part of the reason for this difficulty is that I want to get so much functionality from the machine, a machine with more modest goals (such as a Netbook) takes a lot less time to configure.

Problems

There is Bluetooth hardware which is apparently enabled by default. But a quick search didn’t turn up any information on how to do the basic functions, I would like to just transfer files from my mobile phone in the same way that I transfer files between phones.

The video card is a nVidia Corporation Quadro NVS 140M (rev a1). 3D games seem slow but glxgears reports 300fps. It doesn’t have Xvideo support which appears to be the reason why mplayer won’t allow resizing it’s display area unless run with the -zoom option, and it’s also got performance problems such that switching between virtual desktops will interrupt the sound on a movie that mplayer is playing – although when alsaplayer is playing music the sound isn’t interrupted. Also when I play a Youtube video at twice the horizontal and vertical resolution it takes half of one CPU core. It’s a pity that I didn’t get an Intel video controller.

It seems that Debian is soon going to get the Nouveau NVidia drivers so hopefully video performance will improve significantly when I get them [4].

The next thing I have to do is to get the sound controls working. The older Thinkpads that I used had hardware controls, the T41p that was my previous system had buttons for increasing and decreasing the volume and a mute button that interacted directly with the hardware. The down-side of this was that there was no way for the standard software to know what the hardware was going to do, the up-side was that I could press the mute button and know that it would be silent regardless of what the software wants. Now I have the same buttons on my T61 but they don’t do anything directly, they just provide key-press events. According to showkeys the mute key gives “0x71 0xf1“, the volume down button gives “0x72 0xf2“, and the volume up button gives “0x73 0xf3“. Daniel Pittman has made some suggestions to help me get the keyboard events mapped to actions that can change the sound via software [5] – which I haven’t yet had time to investigate. I wonder if it will ever be possible to change the volume of the system beep.

The system has an SD card slot, but that doesn’t seem to work. I’m not really worried at the moment but in the future I will probably try and get it going. It has a 100G disk which isn’t that big, adding a 32G SD card at some future time might be the easiest way to upgrade the storage – copying 100G of data is going to be painful and usually a small increment in storage capacity can keep a system viable for a while.

Any advice on getting sound, the SD card, and Bluetooth working would be appreciated. I’ll probably upgrade to Debian/Testing in the near future so suggestions that require testing features won’t be ruled out.

10

I have a Chocolate Fridge

A small fridge full of chocolate
The German supermarket chain Aldi recently had a special deal of a “wine-fridge” for $99. A wine fridge really isn’t that specialised for wine, it is merely a fridge that has a heater and is designed for temperatures in the 11C to 18C range. An good wine fridge will have special wood (or plastic if cheap) holders for wine bottles. A particularly cheap wine fridge (such as the one from Aldi) doesn’t even have special holders for wine bottles. But this does however make it more convenient for storing other things.

In the hotter days in summer outside temperatures of over 35C are common and it’s possible for an uncommonly hot day to be in excess of 45C. My home air-conditioning system is only able to keep the ambient temperature about 10C cooler than the outside temperature if there are a few hot days in a row.

According to the Wikipedia page the best chocolate is supposed to have type V crystals which melt at 34C [1]. So if the outside temperature is 45C then the temperature inside my home is almost guaranteed to be hot enough to melt chocolate. If I’m not at home (and therefore the air-conditioner is off) during a moderately hot day then it’s common to have a temperature of about 30C inside my house. The Wikipedia page also notes that moving chocolate between extremes of temperature can cause an oily texture and that storing chocolate in the fridge can cause a white discoloration. I’ve experienced these effects and find that they significantly decrease the enjoyment of chocolate.

So now I have a fridge in my computer room set to 16C because according to Wikipedia the ideal temperature range for storing chocolate is from 15C to 17C (the photo was taken shortly after turning it on and it hadn’t reached the correct temperature). Every computer room should have a fridge full of chocolate!

If my stockpile of chocolate reduces I may even put some wine in the fridge (I could probably fit some now if I organised the chocolate in a better way). But that depends on the supermarkets, if they have a special on Green and Black’s “Maya Gold” organic fair-trade chocolate then my fridge will become full again.

10

The Always Innovating Smartbook/Netbook

Always Innovating have an interesting netbook that can be detached from it’s keyboard [1]. It provides features which are a close match for the tablet PC with optional keyboard that I advocated in my post about the Lenovo U1 [2]. Such devices are deemed to be in a new category of computer called the Smartbook – which is regarded as being like a cross between a Netbook and a smart-phone [3].

The AI system is always idling, so there is no boot up required – like a mobile phone it will respond immediately to input. It has no fans which will be a good improvement over the EeePC – my EeePC 701 is annoyingly loud at times. It is designed to replace Netbooks not desktops, the screen resolution of 1024*600 is reasonable by Netbook standards but is really poor by desktop standards, it also lacks a VGA port.

The company has a stated policy of being friendly to free software, so hopefully a community of developers will form around it. Of course this partly depends on how they develop their new systems. If they make new systems vastly incompatible with older systems then it will fracture the community and make things difficult for everyone. There have been problems in this regard in the past with ARM as the instruction set has changed.

One interesting thing about the Always Innovating “Touch Book” is that you can order the keyboard and extra battery part separately from the main computer/display unit. This means that if you break one part you can replace it without replacing the entire system (handy if you break the keyboard (the cheaper part). It’s interesting to note that their web site offers to sell me as many as 558 complete systems, as many as 896 tablets, or as many as 992 keyboards. So according to the web site anyone who wanted to buy more than 558 systems would have to order the tablets separately from the keyboards. This wouldn’t be a bad thing as the complete unit costs $399, the tablet costs $299, and the keyboard costs $99. So ordering the keyboard and tablet separately would save $1 per unit! Of course anyone who really wanted to buy 600 computers wouldn’t use a web site, they would call the sales people and get a discount that is significantly greater than $1 per unit. But these limits for the web sales seem strange enough to be worthy of comment.

It’s an interesting system, it would be handy for reading documents when on the move and for light sysadmin work (basic login to server and restart crashed daemon stuff). If I was after a new system I would probably buy one.

12

An Interesting new “Auction” Site

BidRivals.com is an interesting new auction site, their business model is that you buy “bids” for $0.80 each. If you want to bid on an item it costs you $0.80, then if you win the auction you pay for it. Every bid increases the price by 2 cents. So if you see an auction with a current price of $2.00 that apparently means 100 bids have been placed – IE $80 have been spent.

Currently a Canon EOS 50D Digital SLR camera + a lens is on auction, it has a “buy it now” price of $2,499 (the same price that Harvey Norman advertises) and the bidding is at $163 and climbing – so the auction site has apparently made almost $6,500 in revenue and the product has not been sold yet! The auction also has no fixed end time, it seems that about 10 or 15 seconds are added to the clock every time someone bids, and the autobidder will kick in when 4 seconds remain. So there will probably be an autobid every 6-11 seconds – somewhere between 300 and 600 bids per hour at a cost of $0.80 each – every item that is running with autobids will generate something between $240 and $480 in revenue without being sold!

Now if you don’t win the auction (or give up trying to win) then you can buy it for the difference between the cost of your bids and the product price. In the case of the camera in question if you had made 500 bids (which would be quite easy with the autobid feature) then that would be $400 worth of bids, and given a choice between losing that $400 and using it as a down-payment on the regular retail price I think that most people would choose to buy the product. Of course if you buy it from Harvey Norman you save the delivery fee and probably get more options if you want to return it – I’ve never had to return something to Harvey Norman but I’m assuming that it would be a lot easier than returning an item to an online store!

I don’t consider this to be a real auction site. I believe that a real auction has genuine bids of a value that is determined by the bidder, the auctioneer (or auction software) may decline bids that are too low in value or which have too small an increment. Bidding in an auction generally costs the bidder nothing – the only exception I’ve personally seen is auctions which have a printed catalogue in which case you pay for the catelogue, a fixed fee which is small when compared to the auction prices. It seems to me that a significant portion of the revenue (possibly the majority of the revenue) of BidRivals is from the bidding fees, and the other significant portion of the revenue would be comprised of profits made from auction customers who opt to buy the item at it’s list price to avoid wasting the money that they have put in to bids. The actual prices of the items are small by comparison.

Note that I am not accusing BidRivals of doing anything illegal (such as running a gambling system), I am merely stating that I don’t believe that they offer a good deal for customers. While they aren’t strictly a gambling site, it seems that one could get lucky and make a single bid (costing $0.80) at the right time and get a $2,499 camera for $170 (or whatever it ends up selling for) while others may spend hundreds of dollars in bids and get nothing other than a potential down-payment on the full $2,499 price. That’s a lot more luck than I want in any of my purchases!

I recommend not doing business with them or anyone like them.

4

I Bought the Bose QC-15

I bought the Bose QC15 noise canceling headphones for my trip back from the US. See my previous posts about Noise Canceling Headphones [1] and Testing Noise Canceling Headphones [2] for the details of my search.

Me wearing QC 15 headphones

I first tried my new headphones in my hotel room and they worked really well at blocking the noise from the nearby road (El Camino Real in Menlo Park) as well as the noise from the heater in my room. At the airport they entirely blocked the sound of the airport air conditioning system (which was surprisingly loud – I didn’t realise how loud until I tried the headphones).

On the flight the headphones worked really well. I used them for hours when they weren’t plugged in to any source, just stopping the noise was a huge benefit. I was also able to listen to music (both MP3s on my laptop and the plane sound system) at a relatively low volume with an apparent high quality. The Bose store I visited in Stanford mall has a sound system set up to emulate the noise you experience inside a jet to demonstrate what the headset can do. It really lives up to this demonstration! I recommend them to anyone who wants over-ear noise canceling headphones and can afford $US300 + tax.

But one thing to note is that not everyone likes such things – my wife didn’t like the sound that they generate (the least bad way to describe it is as a soft hiss). This is definitely not something you would want to buy based on reviews alone, it must be tested in-store.

The main technical suggestion I can make for improvement to the QC-15 is for it to have slightly softer and thicker padding where it contacts the sides of the wearer’s head. I find that my glasses prevent it from making as good contact as I would like, and that when wearing it while eating the contact is significantly broken with every jaw movement which is really annoying. A minor suggestion is that every pair of headphones should have the left and right ear pieces clearly marked, I really shouldn’t have to read an instruction manual to discover which way to wear it.

One thing that surprised me was the inclusion of business cards for the headset! Here is a picture:
Bose business card
The picture links to a larger picture that also shows the French version of the same text on the other side.

I was astonished by this, encouraging happy customers to help sell your products is a reasonable and effective form of product promotion (really this is what I’m doing for Bose with this blog post). But giving customers business cards is going too far – anyone who wants me to hand out their business cards can offer to pay me to do so (and I probably won’t accept). But if such things are considered to be a good idea then here are a few suggestions for other things that they could do:

  1. Create a Bose dating site where one can meet people who like music and traveling (this does sound appealing). In about 10 years the children of people who meet that way would start buying audio gear…
  2. Start a Bose fan club.
  3. Create a template that be used by a tattoo parlor to make a Bose tattoo.
  4. Sell Bose fan t-shirts to people who aren’t dedicated enough to get a tattoo.
  5. Register Bose as a religion, that gets tax free status among other benefits.

It’s a pity that Bose doesn’t make any water-proof noise canceling headphones. It would be something for their marketing people to wear while jumping over a shark on water skis [3].

But seriously the best thing that Bose could do to have their products promoted would be to start by printing the web site for each product on the item, my headset has two patent numbers listed which seem unlikely to provide any benefit for anyone, in that space they could have printed the global.bose.com/qc URL that is on the business card. Of course providing the URL really doesn’t do any good when the URL actually is useless. It starts by giving me a page asking which country I am in – the correct thing to do is to use geoip to determine the country and then give the user the option of selecting another country if that one is not ideal. Then after I select a country it doesn’t take me to a specific page for the product! I could have typed in www.bose.com and got the same result (in terms of US shopping at least) while typing six fewer characters!

Next like most corporate web sites the Bose site doesn’t appear to be configured for longevity of URLs – URLs which are clearly designed for the computer rather than humans are expected to change without warning. This discourages linking to any page that one might discover through web searches or navigating the site, and causes them to lose a lot of potential links.

Having specific URLs for all the products (including the obsolete ones) that are designed firstly for humans to read and write would be a good idea. It would be really useful to be able to compare the features of new products with the ones that are going cheap on eBay. For someone who is considering buying a new product now the purchase decision would be easier if they knew that the company would provide resources to help them get a better price on eBay in a few years if they want to upgrade to a newer model. One thing to keep in mind is the fact that the reputation of a company (which makes a dramatic impact on the prices customers are prepared to pay) depends largely on a long history of making quality products. Telling customers about those historic products is one of the most sensible things that most corporations fail to do on the Internet.

7

Testing Noise Canceling Headphones

This evening I tested some Noise Canceling Headphones (as described in my previous post [1]).

I first tried the ones on sale at Brookstone [2], they were the on the ear type so there was never a chance that I would buy them but they seemed like good ones to test. I wore them for about 10 minutes while I walked around the store looking at all the electronic stuff that’s on sale. I noticed that they were much more effective at filtering low frequencies and regular sounds. So for the Christmas music that was playing the music was mostly filtered just leaving the sound of the singing. Also I was able to talk to the guy who worked there and hear him clearly when the noise canceling was turned on – this can be considered a bug or a feature depending on your planned use. When I listened to electric fans the sound of the buffeting air was filtered just leaving the high pitched bearing noise.

It is well documented that there is a hissing sound from noise canceling headphones and sometimes a feeling of pressure. I didn’t hear any hissing but it did feel a little different when I turned on the noise canceling. After 10 minutes I didn’t feel in any way uncomfortable, so I could probably survive an entire flight while wearing such headphones. I can highly recommend the customer service at the Brookstone store in Menlo Park. The guy who was working there was totally helpful, even by US standards his customer service was really good. Sometimes when you make an unusual request (such was wanting to try the merchandise for an extended period of time) the staff aren’t particularly enthusiastic, but I had no problems at Brookstone!

After Brookstone I went to a Bose store and tried the Quiet Comfort 15 noise canceling headphones [3]. The Bose store conveniently had a device configured to emulate the sound of a jet engine to demonstrate how the QC15 stopped that. I was quite impressed with that. I did feel that the QC15 was a little light for my taste, I would rather have something bigger and heavier with thicker padding to improve the passive resistance to sound. But I expect that many people would like it to be small and light as it’s designed for travel.

I visited a Sony store a couple of times, but no-one seemed able to serve me. I’ll go there again some time when they are less busy.

Finally I have to note that I have received a significant number of comments suggesting ear-bud type devices. I suggest that anyone who doesn’t mind wearing such things should consider ear-bud type devices. But as I can’t stand such things I will continue my search for over-ear headphones. I may end up just buying the Bose QC15, they seem to be good enough and not really expensive.