I previously described my experience with Computers and Parts Land (CPL)  who gave me a product that didn’t do what I wanted (because they thought that they knew better than me) and then gave me attitude when I returned it.
As it’s almost a year since that incident I had to buy something else from them to use the credit note as I decided that it’s not worth making a Trade Practices Act (TPA)  issue out of it. Thanks Tim for the suggestion though.
Firstly I went to their new store that is advertised on their web site. The people at the new store refused to honor the credit note (they probably hoped that I would just let it go and give them an extra $60 in profit). Claiming that I need to take a credit note back to the store it came from is bogus.
Anyway I went back to the original store and bought a new 1.5TB SATA hard drive which seems to work well enough. The service was really slow, I was the only customer in the store and there were several employees not doing much but it still took them ages to print a receipt and give me the hard drive.
It will be the last CPL purchase I ever make. In the unlikely situation that there is ever any new gear that is only sold by CPL then I will wait a year and buy it on ebay.
It would be good if someone started working as a TPA complainant. They would take donations from dis-satisfied customers who want to pay for an investigation of a shonky company (I’d pay $10 for an investigation of CPL). When enough donations were collected they would buy some stuff and make a video of every interaction with the employees and then launch a private legal action under the TPA if they do anything wrong. The TPA complainant would get to keep everything that they buy, any excess donation money after proving the case, and any money offered by the company to settle law suits. While it’s not a good use of my time and money to go after CPL directly it would be good to give some money to someone who would then see them dealt with properly.