Comments on: Bad Telstra

By: etbe

etbe — Sat, 13 Dec 2008 02:55:04 +0000

Jason: Telstra do what they want to do and the government lets them. If they want to provide slow DSL service in an effort to get a FTTN monopoly then they do so.

Telstra IS forcing people to use their service. Telstra has a monopoly on wires to the home suitable for running ADSL, if you don’t want a cable Internet/phone service (IE Optus) then you will almost certainly be using Telstra.

Sure I could sell my car and walk everywhere, but that’s not a good option. Fortunately there are multiple car companies that compete and if one company sucked too badly I could switch to another. Now we need multiple companies providing wires or fibers to the home for competition in the Internet market.

By: Jason

Jason — Fri, 12 Dec 2008 23:49:34 +0000

Hi Guys
Yes Telstra is slow to respond to problems how ever they do repsond.
Yes I work for Telstra and have to deal with all sorts of complaints each day form the a Buiness side that is. As the company get sbigger there are more customers who complain at the end of the day Telstra is not forcing the public to use there service if you dont like your Mobile , Home Phone or Internet then turn it off and dont use it what happened to the days when we had no internet or mobile just a fixed line service. If you dont like your car you would sell it and get some thing elese. it the same these days for telecommications if you dont like Telstra then leave and use some one elese like vodaphone or Optus.

By: mark

mark — Thu, 24 Jul 2008 01:59:28 +0000

Telstra is just horrible all round, crappy service, slow to fix issues, legacy systems …

provide feedback or vent at

hellstra.com.au

By: etbe

etbe — Wed, 23 Jul 2008 12:13:24 +0000

Anoni: That’s a nice theory, however I was really happy with Telstra service in the 80′s and early 90′s. Telstra was a big old company 20 years ago and still managed to deliver better performance than most telcos. For comparison, in the 2000-2003 period KPN (the Dutch monopoly telephone company) charged more than Telstra and yet managed to be on the verge of bankruptcy while having significantly lower costs of doing business due to smaller areas, Australia is a big country and the typical Australian home occupies about 10* the land area of a Dutch home (comparing a large house with a significant land area surrounding it with a small apartment in a multi-story building).

It’s just in the time period since ADSL became popular that Telstra started going really badly IMHO.

By: Anoni Moose

Anoni Moose — Wed, 23 Jul 2008 10:17:49 +0000

Telstra’s problem is that its internal operations have become so complicated and utterly pointless that it is crippled by its own incompetence. Like so many other big, old companies today, they have been hamstrung by the disease of “compliance” procedures, and hence wouldn’t know their arse from their elbow when something breaks.

The company is effectively in paralysis – no-one can do anything without so many levels of approval that it costs them a fortune to get anything done.

Too many managers, too many fiefdoms, not enough competent technical staff.